1win Rules and Regulations in Canada

By registering an account on the 1win platform, you enter into a legally binding agreement with the company and confirm that you have read, understood, and accepted all terms and conditions set forth herein. These terms apply to all services available on the platform, including sports betting, casino games, and any promotional offers or bonuses.

User Eligibility

To use the platform, you must meet the following requirements:

• You must be at least 19 years of age (or the legal gambling age in your province, whichever is higher).
• You must be a resident of a jurisdiction where online gambling is permitted.
• You must not be registered as a self-excluded individual with any gambling operator or regulatory body.
• Only one account per person is allowed. Duplicate registrations are prohibited.

Rights to Modify Terms

1win reserves the right to amend, update, or replace any portion of these terms and conditions at any time. Users will be notified of significant changes through official communication channels. Continued use of the platform following any update constitutes acceptance of the revised terms.

Proper Use of the Platform

You agree to use the platform strictly for lawful purposes. The following actions are prohibited:

• Attempting to manipulate outcomes or exploit system errors.
• Using automated software, bots, or scripts to interact with the platform.
• Engaging in any form of fraud, collusion, or abuse of promotional offers or bonuses.
• Providing false or misleading information during registration or at any other time.

Content Protection

All content published on the 1win platform, including but not limited to text, graphics, software, and data, is protected by intellectual property rights. Reproduction, distribution, or modification of any platform content without prior written consent is strictly prohibited.

Limitation of Liability

1win shall not be held liable for any losses arising from:

• Technical failures, interruptions, or delays beyond the company’s reasonable control.
• Inaccurate information provided by the user during registration or subsequent transactions.
• Unauthorized access to a user’s account resulting from the user’s failure to maintain account security.

All decisions made by the platform regarding the interpretation of these terms are final and binding.

All bets placed on the 1win platform are subject to the following rules. By placing a bet, you confirm your understanding of and agreement with these regulations.

Eligibility to Place Bets

To place bets on the platform, users must:

• Have a fully verified and active account.
• Have sufficient funds in their account balance.
• Be of legal gambling age as required by their province of residence.

Bet Acceptance Procedures

All bets are accepted at the odds displayed at the time of placement. A bet is considered confirmed only after the system generates a unique transaction reference number. 1win reserves the right to refuse, void, or limit any bet at its sole discretion, particularly in cases involving technical errors, suspicious activity, or irregular betting patterns.

Minimum and Maximum Bet Amounts

The following general limits apply to bets placed on the platform:

• Minimum bet amount: as specified within each individual market or event.
• Maximum bet amount: subject to the type of event, sport, or game selected.
• Maximum potential payout per bet slip may be capped depending on the event and market conditions.

Specific limits are displayed at the point of bet placement and may vary by event.

Calculation of Wins and Losses

• Winnings are calculated by multiplying the accepted stake by the applicable odds at the time the bet was placed.
• In the event of a void bet, the original stake is returned to the user’s account.
• For accumulator bets, all selections must be correct for a payout to be issued. Any voided selection within an accumulator will result in the odds for that event being set to 1.00.

Betting Restrictions

1win reserves the right to apply individual account restrictions on bet amounts or frequency based on the following circumstances:

• Identified patterns of irregular or fraudulent betting activity.
• Suspected exploitation of technical errors or odds discrepancies.
• Failure to comply with account verification requirements.

Cancellation and Void Policies

A bet may be cancelled or declared void under the following conditions:

• The event is cancelled or postponed beyond the defined rescheduling window.
• Incorrect odds were displayed due to a system or data feed error.
• The bet was placed after the official start time of the event (for pre-match markets).
• A breach of these general betting rules is identified.

All cancellations and void decisions are at the discretion of 1win and are final.

All financial transactions on the 1win platform are processed in accordance with the procedures outlined below. Users are required to read these rules carefully before initiating any deposit or withdrawal.

Deposits

To fund your account, the following conditions apply:

• All deposits must be made using a payment method registered in your own name. Third-party deposits are not permitted.
• Deposits are credited to your account balance upon successful confirmation from the payment processor.
• The minimum deposit amount varies by payment method and is displayed at the point of transaction.
• 1win does not charge fees on standard deposits; however, your payment provider may apply their own charges.

Available deposit methods may include:

• Visa and Mastercard (credit and debit cards)
• E-wallets and digital payment services
• Cryptocurrency transfers
• Bank transfers

Available methods and their associated limits are displayed within the cashier section of your account.

Withdrawals

Withdrawals are subject to the following rules:

• Funds may only be withdrawn to a payment method previously used to deposit or to a verified account held in your name.
• The minimum and maximum withdrawal amounts depend on the method selected and are displayed in the cashier section.
• Withdrawal requests are typically processed within 1 to 5 business days, depending on the method chosen and the outcome of any applicable verification review.
• 1win reserves the right to request identity documentation before processing any withdrawal.

Identity Verification (KYC)

As part of regulatory compliance, all users are required to complete a Know Your Customer (KYC) verification process before withdrawals can be processed. The following documents may be requested:

• Government-issued photo identification (passport, driver’s licence, or national ID)
• Proof of address (utility bill or bank statement issued within the last 3 months)
• Proof of payment method ownership

Failure to provide requested documentation within the specified timeframe may result in delays or restrictions on your account.

Transaction Security and Restrictions

• All transactions are processed through encrypted channels to protect financial data.
• Transactions that appear inconsistent with a user’s prior activity may be flagged for review.
• 1win reserves the right to freeze funds pending investigation if there is reasonable suspicion of fraudulent activity or a breach of these payment rules.

Cancellation of Transactions

Deposit transactions cannot be reversed once confirmed by the payment processor. Withdrawal requests that have not yet been processed may be cancelled by the user through the account cashier section. Once a withdrawal has been approved and dispatched, it cannot be recalled.

1win is committed to promoting responsible gambling and providing users with the tools and information necessary to maintain control over their betting activity. Gambling should remain an enjoyable form of entertainment, and the platform supports users who wish to set boundaries around their play.

Available Self-Management Tools

Registered users have access to the following responsible gambling tools through their account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Bet Limits: Restrict the maximum amount you can wager within a specified time period.
• Session Time Limits: Limit the amount of time spent on the platform per session.
• Self-Exclusion: Request a temporary or permanent suspension of your account if you feel your gambling is becoming problematic.
• Reality Checks: Receive periodic notifications reminding you of the time elapsed during your session.
• Account Cooling-Off Period: Take a short break from gambling without permanently closing your account.

Once a self-exclusion or limit reduction is applied, it takes effect immediately. Increases to limits or removal of restrictions may be subject to a waiting period to prevent impulsive decisions.

Recognizing Problematic Gambling Behaviour

The following signs may indicate that gambling is no longer under control:

• Betting beyond your financial means.
• Borrowing money to fund gambling activity.
• Neglecting personal, professional, or social responsibilities due to gambling.
• Inability to stop gambling despite wanting to.
• Concealing gambling activity from family or friends.

If you recognize these patterns in your own behaviour, we encourage you to use the self-exclusion tools available in your account and to seek professional support.

Support Resources

The following organizations provide confidential assistance for individuals affected by gambling-related issues in Canada:

• Responsible Gambling Council (RGC): responsiblegambling.org
• ConnexOntario: 1-866-531-2600 (24/7 helpline for Ontario residents)
• Problem Gambling Institute of Ontario: problemgambling.ca
• Gamblers Anonymous Canada: gamblersanonymous.org
• Centre for Addiction and Mental Health (CAMH): camh.ca

1win does not permit the use of its platform by individuals who have self-excluded or who are registered with any national or provincial self-exclusion programme. If you believe your account access has been incorrectly maintained following a self-exclusion request, please contact customer support immediately.

1win maintains a strict Anti-Money Laundering (AML) policy in compliance with applicable international and Canadian financial regulations. The platform is committed to preventing its services from being used for money laundering, terrorism financing, or any other illicit financial activity.

Legal Obligations

1win operates under AML obligations that require the company to:

• Identify and verify the identity of all users before processing financial transactions.
• Monitor account activity for patterns indicative of money laundering or fraud.
• Report suspicious transactions to the relevant authorities as required by law.
• Maintain records of all transactions and identity documents for the legally prescribed period.

These obligations apply to all users regardless of account status or transaction volume.

Know Your Customer (KYC) Procedures

All users are subject to identity verification as part of the platform’s KYC programme. The following may be required:

• Full legal name, date of birth, and residential address.
• Government-issued photo identification.
• Proof of address dated within the last 3 months.
• Source of funds documentation for accounts displaying high transaction volumes or irregular activity.

Verification may be requested at any stage, including at registration, before a withdrawal, or as part of an ongoing account review.

Transaction Monitoring

The platform employs automated systems to monitor all account transactions in real time. The following activity patterns may trigger a review:

• Unusually large deposits or withdrawals inconsistent with prior account history.
• Frequent deposits followed immediately by withdrawals without significant betting activity.
• Multiple accounts linked to the same identity, device, or payment method.
• Transactions involving payment methods registered to third parties.

Consequences of Policy Violations

If a user’s account is found to be associated with suspicious or non-compliant activity, 1win may take any of the following actions:

• Temporarily or permanently restrict access to the account.
• Freeze funds pending investigation or legal instruction.
• Withhold pending withdrawal requests until verification is completed.
• Report the account and associated activity to relevant financial authorities.
• Permanently close the account and forfeit any remaining balance in accordance with legal requirements.

All AML decisions are subject to internal review and may involve coordination with regulatory or law enforcement bodies.

1win is committed to protecting the personal data of all users in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Personal Data Collected

The platform collects personal information necessary for the registration, operation, and legal compliance of user accounts. The categories of data collected include:

• Identity Data: Full name, date of birth, and government-issued identification details.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and deposit and withdrawal records.
• Technical Data: IP address, browser type, device identifiers, and cookies.
• Usage Data: Betting history, session activity, and platform interaction records.

Purpose of Data Use

Personal data is collected and processed for the following purposes:

• Account creation, verification, and management.
• Processing deposits, withdrawals, and bet settlement.
• Compliance with legal and regulatory obligations, including KYC and AML requirements.
• Fraud detection, security monitoring, and abuse prevention.
• Communication regarding account status, transactions, and platform updates.
• Internal analysis to maintain and improve services.

1win does not sell personal data to third parties. Data may be shared with regulated third-party service providers solely for the purposes of processing transactions, verifying identity, or meeting legal obligations.

User Rights

Under applicable Canadian privacy law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Correction: You may request correction of inaccurate or incomplete data.
• Right to Withdraw Consent: You may withdraw consent for non-essential data processing at any time.
• Right to Erasure: You may request deletion of your personal data, subject to any legal retention obligations.
• Right to Lodge a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your data has been handled improperly.

To exercise any of these rights, users should submit a written request through the official support channel available on the platform.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined above or as required by applicable law. Financial and identity records may be retained for a minimum period as mandated by Canadian anti-money laundering regulations.

1win employs a comprehensive set of technical and organizational measures to protect the platform, user accounts, and all financial transactions from unauthorized access, data breaches, and fraudulent activity.

Data Encryption

All data transmitted between users and the 1win platform is protected using industry-standard Transport Layer Security (TLS) encryption. This applies to account login sessions, financial transactions, and the submission of personal or verification documents. Stored data is also protected through encryption protocols to prevent unauthorized access.

Two-Factor Authentication

Users are strongly advised to enable two-factor authentication (2FA) on their accounts. This feature adds an additional layer of verification, requiring a secondary confirmation code at the time of login or when initiating a withdrawal. Enabling 2FA significantly reduces the risk of unauthorized account access.

Continuous Activity Monitoring

The platform maintains ongoing monitoring of all account activity to detect and respond to potential security incidents. This includes:

• Automated detection of irregular login attempts or access from unrecognized devices or locations.
• Alerts triggered by unusual transaction patterns or account behaviour.
• Immediate account suspension protocols activated upon detection of a confirmed security breach.

Organizational Security Measures

Beyond technical controls, the following organizational measures are in place:

• Access to user data is restricted to authorized personnel on a need-to-know basis.
• Staff involved in data handling and financial processing are subject to background screening and ongoing compliance training.
• Regular internal audits and security assessments are conducted to identify and address potential vulnerabilities.

User Responsibilities

Users are also expected to contribute to account security by:

• Using a strong, unique password and not sharing account credentials with any third party.
• Logging out of the platform after each session, particularly on shared or public devices.
• Reporting any suspected unauthorized access or suspicious account activity to customer support without delay.

1win will never request your password through email, live chat, or any other communication channel. Any such request should be treated as a phishing attempt and reported immediately.