1win Privacy Policy

What Personal Data Is Collected

1win collects personal data that users provide directly or that is generated through the use of its online services. This may include:

• Full name and date of birth
• Email address and phone number
• Residential address and postal code
• Government-issued identification details (for identity verification)
• Payment information, including banking and transaction records
• Device information, IP address, and browsing activity on the platform

Why Personal Data Is Collected

Personal data is collected for the following purposes:

• To create and manage user accounts
• To process deposits, withdrawals, and other financial transactions
• To verify user identity and age in compliance with Canadian regulatory requirements
• To detect and prevent fraud, money laundering, and unauthorized access
• To comply with legal and reporting obligations under applicable Canadian law
• To improve the quality and functionality of the platform

Technical and Organizational Protection Measures

1win applies industry-standard security measures to protect personal data from unauthorized access, loss, alteration, or disclosure. These measures include:

• Encryption of data during transmission using SSL/TLS protocols
• Restricted access to personal data, limited to authorized personnel only
• Regular security audits and system monitoring
• Secure storage of data on protected servers

User Rights

Users have the following rights regarding their personal data:

• Access: The right to request a copy of the personal data held on file
• Correction: The right to request updates or corrections to inaccurate or incomplete data
• Deletion: The right to request the removal of personal data, subject to legal retention requirements

To exercise any of these rights, users may contact the 1win support team through the official website. Requests will be processed in accordance with applicable Canadian privacy law.

Compliance with Canadian Law

The collection and processing of personal data by 1win is conducted in full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation. Users in provinces with substantially similar legislation, such as Quebec’s Law 25 (Bill 64), are afforded equivalent protections.

Personal data collected by 1win is used exclusively for lawful and transparent purposes. The following outlines the specific ways in which user information is processed:

Account Services

Personal data is used to register, verify, and maintain user accounts. This includes authentication, password management, and communication regarding account activity.

Transactions and Payments

Financial data is processed to facilitate deposits, withdrawals, and other monetary transactions. Payment information is handled securely in accordance with applicable data protection standards.

Service Improvement

Aggregated and anonymized user data may be analyzed to improve the functionality, performance, and overall quality of the platform. This includes identifying technical issues and optimizing the user experience.

Marketing and Communications

With user consent, contact information may be used to send promotional materials, updates, and relevant offers. Users may withdraw this consent at any time by adjusting their communication preferences or contacting support.

Analytics

Behavioural and usage data is analyzed to better understand how users interact with the platform. This information supports operational decisions and platform development.

Regulatory Compliance

Personal data is processed as required by Canadian law, including obligations related to anti-money laundering (AML), responsible gambling, and financial reporting. In all cases, data processing is based on a lawful legal basis, including user consent, contractual necessity, or statutory obligation.

Accessing Personal Data

Users have the right to request access to the personal data that 1win holds about them. Access requests may be submitted through the official support channels listed on the website. Upon verification of identity, 1win will provide the requested information within a reasonable timeframe, consistent with obligations under Canadian privacy law.

Updating Personal Data

Users may request corrections to any personal data that is inaccurate, outdated, or incomplete. Correction requests should be submitted to the support team along with relevant supporting documentation where applicable. Updates will be applied promptly following verification.

Deleting Personal Data

Users may request the deletion of their personal data at any time. Deletion requests will be reviewed in accordance with legal retention requirements. Certain data may be retained for a defined period as required by applicable law, including financial records and identity verification documents.

Consent to Security Checks and Payment Processing

By using the 1win platform, users consent to the performance of identity verification and security checks as required by Canadian regulatory standards. Users also consent to the processing of their payment data by authorized third-party payment service providers, who handle such information under their own data protection obligations and in accordance with applicable law.

1win is an online gambling platform intended exclusively for individuals who are 19 years of age or older, consistent with the legal gambling age in most Canadian provinces. In British Columbia, Manitoba, and Quebec, the minimum age is 18 years.

The platform does not knowingly collect personal data from minors. However, 1win cannot independently verify a user’s age without the submission of valid government-issued identification documents.

If a parent or legal guardian becomes aware that a minor has provided personal data through the platform, they are encouraged to contact the 1win support team immediately. Upon verification of the request, all personal data associated with the minor will be deleted from the platform’s records without undue delay.

1win takes the protection of minors seriously and cooperates fully with any lawful requests related to the removal of a minor’s personal information.

Personal data collected by 1win may be transferred to and processed in countries other than Canada, in jurisdictions where the platform’s partners, service providers, or affiliated entities operate. These transfers may occur as part of the provision of account services, payment processing, fraud prevention, or technical support.

By creating an account and using the 1win platform, users consent to the transfer of their personal data to such international destinations. 1win takes reasonable steps to ensure that all third-party recipients and partners are contractually obligated to maintain the confidentiality and security of personal data in a manner consistent with the standards set out in this Privacy Policy and applicable Canadian law.

Users who have concerns about international data transfers may contact the 1win support team for further information regarding specific transfer arrangements and the safeguards in place.

This Privacy Policy constitutes a legally binding document between 1win and each user of the platform. The terms set out in this policy define the scope, conditions, and legal effects of personal data collection and processing activities conducted by 1win.

The disclaimer contained within this policy may alter, limit, or clarify the application of specific provisions depending on the circumstances of individual users. The policy, including any disclaimer provisions, takes effect at the moment a user accepts its terms through registration, electronic signature, explicit acceptance, or continued use of the platform, each of which constitutes valid accession to the terms herein.

Users are advised to review this document periodically, as updates may affect their rights and obligations. The most current version of the Privacy Policy will always be available on the official 1win website and will supersede any prior versions upon publication.

What Cookies Are

Cookies are small text files that are stored on a user’s device when they visit a website. They allow the website to recognize the device on subsequent visits and retrieve stored information to enhance the browsing experience.

How 1win Uses Cookies

The 1win platform uses cookies for the following purposes:

• Statistical analysis: To collect aggregated data on website traffic and usage patterns
• Behavioural analysis: To understand how users navigate and interact with the platform
• Personalization: To tailor content, preferences, and settings to individual users
• Platform improvement: To identify areas of the website requiring optimization or enhancement

Cookie Retention

Cookies placed by 1win are retained for a period of up to one (1) year from the date of their initial placement on a user’s device, unless deleted earlier by the user.

Managing Cookies

Users may manage or disable cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of the platform. Further information on cookie management is available through most standard browser help documentation.

By accessing or using the 1win website and its associated services, users confirm that they have read, understood, and fully accepted the terms of this Privacy Policy. Continued use of the platform following any updates to this document constitutes acceptance of the revised terms.

The current version of the Privacy Policy, as published on the official website, prevails over any prior versions. Users are responsible for reviewing this document periodically to remain informed of any changes to the terms governing the collection and processing of their personal data.

If a user does not agree with any provision of this Privacy Policy, they should discontinue use of the platform and may contact the support team to request the closure of their account and the handling of their personal data in accordance with applicable Canadian law.

Sharing Personal Data with Third Parties

Personal data collected by 1win may be shared with third parties under the following circumstances:

• Legal obligations: When required by law, court order, or regulatory authority in Canada or another applicable jurisdiction
• Dispute resolution: In connection with the investigation or resolution of claims, disputes, or complaints involving the user
• Contractual agreements: With service providers and partners who support the operation of the platform, including payment processors, identity verification services, and technical providers

Identification of Third Parties

A list of primary third-party recipients of personal data is made available on the official 1win website. If a specific third party is not listed, users will be informed of the purpose and scope of the data sharing prior to or at the time of transfer, where applicable.

Consent to Third-Party Data Sharing

By providing personal data through the platform, users consent to its transfer to the third parties described in this section. All third-party recipients are required to handle personal data in accordance with applicable privacy law and are prohibited from using it for any purpose beyond that for which it was disclosed.

The 1win website may contain links to third-party websites, platforms, or online services that are not owned or operated by 1win. These external websites maintain their own privacy policies, which govern the collection, use, and protection of any personal data submitted through those sites.

1win is not responsible for the privacy practices, content, or data handling procedures of any external website. The inclusion of a link on the 1win platform does not constitute an endorsement of the linked website or its privacy practices.

Users are advised to exercise caution when navigating to external websites and to review the applicable privacy policy of any third-party site before submitting personal information. Any data provided to a third-party website is subject solely to the terms and conditions of that site.